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Online Learning

**Please note: CalAnimals webinars and trainings are for informational purposes only. Please check with your own municipality, legal counsel, and/or veterinarian to determine which activities are appropriate for your agency.**

Find your popsicle hotline:
Creating the ultimate adopter experience.

Thurs. July 24
10-11:00am

Chelsea Staley and Rene Moreno
Petco Love

Find your popsicle hotline: 
Creating the ultimate adopter experience.

Shelters and rescues are overflowing while millions of new pet-loving households have emerged in the past year alone. So why aren’t they adopting? The truth is adoption is losing ground. While pet ownership is booming, shelters remain the third choice behind breeders and family rehoming. It’s time for a radical shift.

Join Petco Love for an eye-opening session on how to transform all facets of your adoption program into an irresistible first choice. We’ll break down customer psychology, challenge outdated strategies and introduce fresh, experience-driven adoption models that make saying "yes" to a pet effortless and exciting. Using innovative examples from across industries, like the simple “popsicle hotline” that gave Hollywood’s Magic Castle hotel an unheard-of boost in guest satisfaction and occupancy rates, this session will prove that you don’t have to spend big in order achieve exemplary service and drive customer loyalty.

If you’re ready to attract more adopters, boost live outcomes and turn your shelter into the go-to destination for pet lovers, this is your call to action. Increasing adoptions and creating new families starts with creating an experience they can’t resist.

State of the Art
Return-to-Home Tools

Tuesday, July 29, 2025
10:00-11:00am (PT)

Jackie Rose, JD, MS, CAWA
Chief Strategy Officer, DocuPet

State of the Art
Return-to-Home Tools

Learn how to promote community-based lost pet reunification, reduce the number of stray animals entering your shelter, and identify owners of lost pets even without identification!

DocuPet has designed and is now offering progressive tools to help pet owners find their lost pets prior to a finder having to bring them to the shelter or an ACO being called for a loose stray animal. Additionally, DocuPet has designed a Pet Record Search Tool that participating animal control agencies and shelters can access to help identify a pet owner, even if the pet does not have a tag number or microchip.

Both of these tools are available to all pet owners and agencies at no cost.

● For those agencies who use DocuPet as their licensing provider, this is an enhancement to your current services (at no charge) and will help to increase your license compliance rates.
● For those agencies who do not provide licensing services and/or do not use DocuPet as their licensing provider, these tools are available to you at no charge.

There is no catch! Come learn how to get these tools up and running at your organization immediately and be part of a state-wide initiative to decrease the number of lost/stray animals entering our shelters!

Check back soon for more FREE Live Webinars!

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View Previously Recorded Webinars:

Essential Rabbit Training
for ACOs & Shelter Staff

2025.07.16

Jennifer Lee,
San Diego House Rabbit Society

Summa Fundraising Series
Session 3:
Yes, you can fundraise for animal control!

2025.06.04

Julie Bank, JBank Consulting
Mike Wheeler, Cabot, AR
Spencer Conover, Pasco Co, FL
Dr. Josh Fisher, Charlotte and Mecklenberg Co, NC

SLIDES, if available
California Adopt-a-Pet Day: Strategies for Success!

2025.04.03

Woods Humane Society
Ventura County Animal Services
ASPCA

Disaster Response
Technology

2024.10.10

Shelterly
Petco Love Lost

SLIDES, if available
Animal Disaster Response & Preparedness: An Overview

2024.06.27

Ryan Soulsby, Disaster Program Manager, CalAnimals
John Peaveler, Principal Consultant, Humane Innovations

Community Cats 2024:
Saving Free-Roaming
Cats' Lives in the Most
Humane Way Possible

2024.05.21



Bruce Wagman, Attorney
San Francisco SPCA Shelter PALS Program

Telemedicine & Vaccine Clinics in CA- What Shelters Need to Know About Legislative Updates for 2024

2024.01.31


Bruce Wagman, Attorney
Cindi Delany, DVM

SLIDES, if available
Follow-Up Q&A
Animal Shelter Safety: Proven Strategies to Reduce Serious Bites and Other Risks

2023.09.28

Kristen Hassan
Outcomes Consulting

SLIDES, if available
Increase Summer Adoptions & Return to Home

2023.06.29

Dr. Kate Hurley
Nadia Oseguera
Ivy Ruiz
UC Davis Koret Shelter Medicine Program

SLIDES, if available
Survey Results: Access to Vet Care in California Shelters

2023.05.02

Mike Greenberg, DVM
Jennifer Scarlett, DVM
Gary Weitzman, DVM

SLIDES, if available
Reducing Return Rates Through Early Dog Training

2023.01.19

Allie Mayer, CPDT-KA & Morgan Rivera, CPDT-KA, GoodPup

3 Ways to Boost Your Pet License Sales After Covid-19

2022.09.22

Grant Goodwin and Joseph Messmer, Docupet

SLIDES, if available
Finder to Foster to Adoption: Keeping Found Animals in the Community

2022.06.16

Bruce Wagman, Attorney, and Cindi Delany, DVM

Cat Handling & Behavior

2022.03.10

Alesha Davidson and Jenn Stone

SLIDES, if available
Community Cat Program, Intake, Eligibility, and Returns

2022.02.10

Jen Adkins and Jenn Stone

SLIDES, if available
Service Dogs and the Law

2021.08.26

Shelby L. Clark, Esq.

Preparing for Disasters

2021.05.13

Ryan Soulsby
John Peaveler

SLIDES, if available
Humane at Home - Virtualizing Engagement
& Lost2Found Texting

2020.11.18

Staci Hurley
Ryan Hinderman

SLIDES, if available
Pet Safety Net

2020.07.09

Darlene Blackman
Kaitlynn Navarro

Rehoming Programs

2020.05.14

Mandy Evans

SLIDES, if available
PetPro Connect - Telemedicine Platform from BI

2020.04.24

Brenton Minish
Andrew Gillies
Julie Ryan-Johnson, DVM

SLIDES, if available
Community Cat Programs:
Legally Upheld, Vet-Approved, and the
Most Humane Option for Free-Roaming Cats

2025.07.10

Dr. Kate Hurley, Julianna Tetlow, Bruce Wagman

Webinar Q&A: https://tinyurl.com/QandAforCCP

CCP Resource Library: https://calanimals.site-ym.com/page/CatLibrary

Summa Fundraising Series
Session 2:
Special Events

2025.05.21

Julie Bank, JBank Consulting
Amanda Myers, NOHO Humane
Sean Hawkins, Halifax Humane Society

Transforming Perceptions, Increasing Adoptions

2025.03.10

The Future of Shelter Pets in California

Presented by Sasha Howell
with Off Madison Ave

Testicle Talk
Customer Service
in the Animal Space

2024.08.29

Gina Knepp, Michelson Found Animals

Data Driven Information on Recruiting and Retaining Shelter Veterinarians

2024.06.25

Jennifer Scarlett, DVM
Kate Hurley, DVM

Cyber Security: A Leadership Perspective

2024.04.25

Katherine Wetherbee & James Stover
Syntech Group

SLIDES, if available
The Roundtable:
Liability Insurance Challenges

2023.12.12

David Denniston, Director of Risk Management, McNeil and Company
Damien Zillas, Compliance Coverage Counsel, Nonprofits Insurance Alliance

SLIDES, if available
Animal Shelter Safety: Proven Strategies to Reduce Serious Bites and Other Risks

2023.09.21

Kristen Hassan
Outcomes Consulting

Preventing Burnout for Yourself and Your Team

2023.06.15

Eleanor Smith
Legs on Dreams Leadership Coaching

Combatting Compassion Fatigue

2023.03.02

Jen Blough, LPC

Find Success Working with Elected Officials

2022.10.27

Julianna Tetlow, Director of Government Relations for San Diego Humane Society

Intake & Holding Periods - Everything You Ever Wanted to Know

2022.09.15

Bruce Wagman, Attorney, and Cindi Delany, DVM

Responding to Disasters: Lessons Learned

2022.06.02

Henry Brzezinski, Bryan Bray, Brian Whipple, Ryan Soulsby, Cindy Machado

Kitten Intake Diversion

2022.03.03

Susie Aguilar and Leah Long

SLIDES, if available
GoodPup

2021.10.08

Lisa Martin & Allie Mayer

Click Logo to Sign Up your shelter!

Return to Home

2021.07.01

Gina Knepp
Julie Bank
Rebecca Guinn
Shelly Simmons
Shyanne Schull

Turning Data Into Insight

2021.04.29

Sarah Aguilar
Rory Adams

SLIDES, if available
Interacting with Diverse Communities: Cultural Beliefs

2020.09.20

Jace Huggans
Michael Hildebrandt

SLIDES, if available
Putting the Cat Back

2020.06.28

Kate Hurley, DVM
Cindi Delaney, DVM

Fundraising for Public Shelters and the 501(c)(3)s that Support Them

2020.05.07

Jim Houpt
Gina Knepp

SLIDES, if available
Your Data Counts - Ideas and Tools to Activate Data

2020.04.23

Sara Kent

SLIDES, if available
Summa Fundraising Series
Session 4:
The Business Side of Fundraising

2025.06.18

Julie Bank, JBank Consulting
Britney Tennent, Cheyenne Animal Shelter
Dennis Chyba, Summa
Aime Purciau, Your Part-Time Comptroller

SLIDES, if available
Summa Fundraising Series
Session 1:
Fundraising 101

2025.05.07

Julie Bank, JBank Consulting
Dennis Chyba, Summa

Disasters:
Incident Action Plan &
Situation Status Report

2024.12.19

Ryan Soulsby
Brian Whipple

Document Samples: https://calanimals.site-ym.com/page/DisasterLibrary

Open Adoption Theory: Getting More Pets Home

2024.08.22

Michael Keiley, MSPCA

Executive Leadership Program 2024 Final Presentation

2024.06.21

ELP 2024 Cohort

SLIDES, if available
Communicate on Your Own Terms:
A Training for Animal Shelter and Rescue Leaders

2024.04.11


Kristen Hassen
Outcomes Consulting

Legal Meets Best Practices:
Parts 1 and 2

2023.12.05

Bruce Wagman, Attorney
Cindi Delany, DVM

SLIDES, if available
Outcomes Protocol for At-Risk Dogs

2023.08.17

Kristen Hassen
Outcomes Consulting

Customer Service: It's Not About Please and Thank You

2023.06.08

Gina Knepp
Michelson Found Animals

Shelter PALS – Veterinary Care in Shelters: Who can legally do what?

2023.02.07

Bruce Wagman, Attorney, and Dr. Cindi Delany

Shelter PALS CA Shelter Law: Community Cats

2022.10.18

Bruce Wagman, Attorney, and Cindi Delany, DVM

AlignCare - Program for Pet Health Equity

2022.08.05

Dr. Michael Blackwell, DVM, MPH and Rick Ducharme

SLIDES, if available
Open Adoptions & Adoption Counseling Essentials

2022.04.21

Chantalle Little
Available Free for a Limited Time

SLIDES, if available
Community Cat Complaint Mitigation

2022.02.24

Jenn Stone and Susie Aguilar

SLIDES, if available
So What is Docupet Anyway?

2021.09.23

Grant Goodwin, CEO, Docupet

SLIDES, if available
Licensing Best Practices - Increase Revenue & Compliance

2021.06.17

Grant Goodwin, DocuPet

Shelter Law - Shelter Intake, Shelter PALS CA

2021.03.16

Brandy Kuentzel
Bruce Wagman

Humane Animal Social Services (HASS)

2020.08.09

Bobby Mann
Ellen Jefferson, DVM
Brenda Barnette
Gina Knepp
Gary Weitzman, DVM
Ann Dunn

SLIDES, if available
Pediatric Spay & Neuter: Down to 1.5 lbs

2020.06.25

Cristie Kamiya, DVM

Fear Free for Shelters & Veterinary Clinics (Part 1 of 2)

2020.04.30

Cindi Delaney, DVM

SLIDES, if available
Bridging the Gap: Understanding Adopter Expectations, Perception and Reality

2020.04.16

April Harris, CAWA

SLIDES, if available
CalAnimals Executive
Leadership Program:
Final Presentation

2025.06.12

2025 Executive Leadership Program Cohort

Multicultural Engagement Strategies to Increase Pet Adoptions

2025.04.07

Christina Lee, StellaFirma Strategies
Debra Olmedo, RVT, Patitas y Palabras
Elsa Ramos, Oakland AS
Monika Khuc, LMFT, WAGS Pet Adoption

SLIDES, if available
Harnessing Narrative Change to Transform Animal Welfare

2024.10.17

Hanna Lentz
Executive Director
Supporting People and
Animal Relationships for
Change (SPARC)

SLIDES, if available
Organizational Disaster Checklist
Update & Review

2024.07.09

Ryan Soulsby, CalAnimals
John Peaveler, Humane Innovations

SLIDES, if available
California Rabies Awareness Challenge

2024.06.06

Richard Ford, DVM, MS, DACVIM, DACVPM
Amy Auch, DVM, CCFP

*Click "SLIDES" link for RACE

Rescue Organization Essentials: California Laws, Resources, and More!

2024.03.28

Bruce Wagman, Attorney, San Francisco SPCA Shelter PALS Program
Jill Tucker, CEO, California Animal Welfare Association

Q&A: Click the Gold Dog Bone

DEA and Premise Permits: Shelter Implications

2023.10.11

Bruce Wagman, Attorney
Dr. Cindi Delany, DVM

Executive Leadership Program
2023
Final Presentations

2023.06.30

SLIDES, if available
Social Media Marketing Strategies for Animal Shelters

2023.05.04

Angelina Martin
Online Media Solutions

49 More Communities Switched to DocuPet in 2022 - Key Pet Licensing Performance in CA

2023.01.26

Grant Goodwin, DocuPet

SLIDES, if available
Social Media During Disasters or Emergencies for Animal Welfare Organizations

2022.10.06

Angelina Martin

SLIDES, if available
Responding to Wildlife Emergencies

2022.06.30

Rebecca Dmytryk, Wildlife Emergency Services

Your Pet Licensing Report Card

2022.04.18

Grant Goodwin, Docupet

SLIDES, if available
Managed and Diverted Intake

2022.02.17

Jen Adkins and Alesha Davidson

SLIDES, if available
Saving Lives Using Maps

2021.09.09

Micheal Hildebrandt

SLIDES, if available
Shelter Law - Holding Periods, Shelter PALS CA

2021.05.21

Brandy Kuentzel
Bruce Wagman

Shelter Law - Community Cats, Shelter PALS CA

2021.02.26

Brandy Kuentzel
Bruce Wagman

The Ins & Outs of Perception: Crafting the Culture and Brand of your Organization

2020.07.16

Melanie Sadek

SLIDES, if available
Mitigating Risk: Common Claims Against Shelters, Dog Bites, Foster Liability, and More

2020.05.21

Jessica Mielke

SLIDES, if available
Fear Free for Shelters & Veterinary Clinics (Part 2 of 2)

2020.04.30

Cindi Delaney, DVM

SLIDES, if available
New!
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